Shipping and Returns


Galliard Road aims to deliver orders to UK customers in 1 to 5 days as we understand how important it is for you to receive your goods when you expect them. For customers who require delivery outside of the UK, please allow up to 10 working days. We also advise that you provide an address for delivery where you or someone on your behalf will be available to sign for your parcel as deliveries take place during business hours and require a signature upon receipt.

All our orders are sent with Royal Mail or courier, both services require a signature. You will receive an email upon dispatch of your order letting you know it is on its way. If there is no answer at the address when your parcel arrives, you will be left a calling card with instructions on how to collect your order or rearrange delivery.

UK Shipping Rates & Delivery Times

Please keep in mind that we cannot guarantee delivery times as they are only guidelines. Hence we are unable to refund delivery costs in the event that the delivery date does not meet the provided estimates. Unfortunately, deliveries cannot be made on a Sunday or on a Bank Holiday.

 

International Delivery
No matter where you are in the world, we will deliver to you! Delivery costs will vary depending on the combined weight of your order and the destination of your delivery. Delivery costs are calculated automatically at the checkout page when both the destination and delivery service are selected. Unfortunately we currently cannot offer next day delivery to international destinations.

*Delivery costs may vary if the weight of goods exceeds 2kg.

All goods will be sent by 'Royal Mail International Signed For' service and will require a signature upon delivery. You will receive an email on dispatch of your order, letting you know it's on its way. If you are not at the delivery address to receive your parcel when it arrives, you will be left a card with instructions on how to collect your order. We also advise that you provide an address for delivery where you or someone on your behalf will be available to sign for your parcel as deliveries take place during business hours and require a signature upon receipt.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the order. Unfortunately, we have no control over these charges and cannot estimate what the cost will be as customs policies and import duties vary greatly between countries. We suggest that you contact your local customs office for current charges before you order to avoid any unexpected charges.

If you have any further questions regarding the returns or delivery policy, Please call us on 07583977542

Returns

Have you received something you want to return? No worries!

You can return any item (excluding hosiery and pierced jewellery) you are not completely happy with for a refund, within 14 days of receiving them. All you need to do is create an online return in your My Account and enclose your web order number by following these steps